FAQs

general

• How do I know what ticket type I should purchase?

  Attendees are free to choose a ticket type that best fits their needs. A description of each ticket can be found on our Registration page, when it becomes available.

• What goes into consideration regarding the price of these tickets?

  Ticket prices were decided by calculating a variety of costs to host this larger scale event. Beyond providing food and drinks for each day of the event, other things such as venue and room rental costs, WiFi, power, A/V, fabrication (staging, seating, linens, signage), union labor, and many more aspects are considered with deciding the ticket prices.

• I need a Visa; what can you do to help?

  We can provide a document confirming the details of the conference. Please email your request to RubyConf@rubycentral.org.

• Is there an age requirement?

  Yes. Due to our policies and safety, anyone under the age of 18 is not allowed to register for a Ruby Central conference. Children under age 18 must be accompanied by an adult at all times.

• What does Tito’s registration process look like?

  Tito has a two-step process for registering a ticket for the event. The first step is collection of payment details. Once the payment has been processed, you’ll then receive a notification to ask you to complete the registration. This will bring up three prompts: either register for yourself, register for someone else, or wait (if you are unsure of who the ticket will be assigned to). The second step is where you input all of your personal details required for your badge, your food preferences, and other information that will help personalize your experience. For a more detailed explanation of the check-out flow, please continue here.

• The hotel link says there are no rooms available for the dates I am entering. What should I do?

  There could possibly be rooms available, but they are “outside” of our room block dates according to the Passkey reservations website application. However, you may still be able to book them with our room block rates. If you are experiencing this issue, please contact us at RubyConf@rubycentral.org and we will work with you to try to find a solution.

• I want to purchase a ticket for someone else. How do I register them for the conference?

  You can purchase as many tickets as you wish through our ticketing system, Tito. Once you’ve purchased your tickets, you will then be asked to provide the names and email addresses of each individual you wish to invite by assigning the tickets to someone else. Each individual entered will then be contacted by email and will be responsible for entering in their own personalized registration. If this process is not completed, the attendee will not be officially registered for the event.

• What applications or tools are used to communicate with registered attendees?

  We will be using email, Slack, and a Welcome Guide to communicate what to expect, what events are happening, and other important program information to attendees. We recommend that you keep an eye on your emails for important updates from the RubyConf Planning Team. Our official website, RubyConf.org, will also have the latest news and updates about the conference program.

• How far is the conference hotel from the airport?

  How far is the conference hotel from the airport? (LOCATION) International Airport (PHL) is approximately 8mi./13km from the Sheraton. If you are commuting via Amtrak or other transportation, check out our Location page for more details.
  At this time there is no shuttle service between the airport and hotel.

• Are there any volunteer opportunities?

  Yes! You can see all of our volunteer opportunities on our Ruby Central website.

  learn more

• Can I transfer my ticket to someone else?

  You can re-assign your ticket to another individual through your Tito registration. You MUST delete any of your ticket registration information before the new attendee can input their registration details.

• I have already registered a group of tickets. Can I add more tickets to this group purchase?

  Unfortunately, we cannot add tickets to an existing purchase.

• I can no longer attend. Can I get a refund on my ticket?

  You can request a refund by filling out our Refund Request Form up to 48 hours after purchase.
  Refunds are not available after 48 hours from purchase. You may sell your own ticket and reassign to another individual after the refund policy deadline has passed.

• Will RubyConf be virtual?

  Currently there are no plans to open a virtual live-stream of our event. However, please keep an eye out for updates on our socials and website for any changes.