Have a question? We have the answers! Don’t see your answer? Email us at rubyconf@rubycentral.org.


How do I know what ticket type I should purchase? 

Attendees are free to choose a ticket type that best fits their needs. A description of each ticket can be found on our Registration page, when it becomes available.

What goes into consideration regarding the price of these tickets?

Ticket prices were decided by calculating a variety of costs to host this larger scale event. Beyond providing food and drinks for each day of the event, other things such as venue and room rental costs, WiFi, power, A/V, fabrication (staging, seating, linens, signage), union labor, and many more aspects are considered with deciding the ticket prices.

I need a Visa; what can you do to help?

We can provide a document confirming the details of the conference. Please email your request to rubyconf@rubycentral.org

Is there an age requirement?

Yes. Due to our policies and safety, anyone under the age of 18 is not allowed to register for a Ruby Central conference. Children under age 18 must be accompanied by an adult at all times.

What does Tito’s registration process look like?

Tito has a two-step process for registering a ticket for the event. The first step is collection of payment details. Once the payment has been processed, you’ll then receive a notification to ask you to complete the registration. This will bring up three prompts: either register for yourself, register for someone else, or wait (if you are unsure of who the ticket will be assigned to). The second step is where you input all of your personal details required for your badge, your food preferences, and other information that will help personalize your experience. For a more detailed explanation of the check-out flow, please continue here.

The hotel link says there are no rooms available for the dates I am entering. What should I do?

There could possibly be rooms available, but they are “outside” of our room block dates according to the Passkey reservations website application. However, you may still be able to book them with our room block rates. If you are experiencing this issue, please contact us at rubyconf@rubycentral.org and we will work with you to try to find a solution.

What applications or tools are used to communicate with registered attendees?

We will be using email, Slack, and a Welcome Guide to communicate what to expect, what events are happening, and other important program information to attendees. We recommend that you keep an eye on your emails for important updates from the RubyConf Planning Team. Our official website, rubyconf.org, will also have the latest news and updates about the conference program.

What happens once I am registered for the conference?

The website is the best place for updated information regarding the hotel, conference location, and conference schedule. We are continuously updating our website as information becomes available. A few weeks before the conference, attendees will receive an email containing conference details, social events, Wi-Fi information, and more!

I want to purchase a ticket for someone else. How do I register them for the conference?

You can purchase as many tickets as you wish through our ticketing system, Tito. Once you’ve purchased your tickets, you will then be asked to provide the names and email addresses of each individual you wish to invite by assigning the tickets to someone else. Each individual entered will then be contacted by email and will be responsible for entering in their own personalized registration. If this process is not completed, the attendee will not be officially registered for the event.

What applications or tools are used to communicate with registered attendees?

We will be using email, Slack, and a Welcome Guide that will help communicate to attendees know what to expect, what events are happening, and other important information regarding the program prior to the event launch. We recommend that you keep an eye open to your emails for important information from the RubyConf Planning Team and on our official website rubyconf.org for the latest news and updates regarding the conference program.

How far is the conference hotel from the airport?

The Hilton Chicago is 11.3 Miles from the Midway International Airport (MDW). It’s an approx. 20-30 minutes drive or a 21 minute train ride (Orange line to Roosevelt Station)


18 miles from Chicago O’Hare International Airport (ORD). It’s an approx. 50-60 minutes (drive) or 60 minute train ride (Blue Line to LaSalle Station).

At this time there is no shuttle service between the airport and hotel but Chicago has reliable public transit.

Are there any volunteer opportunities?

Yes! You can see all of our volunteer opportunities on our Ruby Central website. Learn More.

Can I transfer my ticket to someone else?

You can re-assign your ticket to another individual through your Tito registration. You MUST delete any of your ticket registration information before the new attendee can input their registration details.

I have already registered a group of tickets. Can I add more tickets to this group purchase?

Unfortunately, we cannot add tickets to an existing purchase.

I have already purchased a ticket but want to receive the Flash Sale discount. How do I receive this discounted rate?

Flash sales are limited-time offers and are NOT redeemable for individuals that have already registered.

I can no longer attend. Can I get a refund on my ticket?

Cancellation and refunds for in-person RubyConf tickets are required to submit a request via Refund Request Form up to 48 hours after purchase.

Refunds are not available after 48 hours from purchase.

You may sell your own ticket and reassign to another individual after the refund policy deadline has passed.

Will RubyConf be virtual?

Currently there are no plans to open a virtual live-stream of our event. However, please keep an eye out for updates on our socials and website for any changes.


Group Discount

We offer discounts for groups of 5 or more. When purchasing your ticket through our ticketing site, the discount will automatically be applied to your purchase when purchasing 5+ tickets. You will be responsible for having every member of your group register their own individual ticket once the purchase has been completed.

Student Discount

Students can purchase a student rate ticket through Tito. You will be asked to provide proof of enrollment from Ruby Central Staff.

Are there discounted hotel rates?

We have partnered with Hilton Chicago to offer a discounted hotel rate at $219.00 per night (+tax and fees). This offer will expire on Friday, October 18th, 2024 before 5:00PM CST, or when the room block fills. Book a Room!

Health & Safety

Ruby Central may implement preventative health and safety measures at this Event to help reduce the spread of COVID-19, the flu, and other similar illnesses and diseases. If you experience cold, flu, COVID-19 symptoms, or any other illness within 5 days of the conference, please monitor symptoms as necessary before arriving on-site. Face masks are optional. The COVID-19 vaccination is not required to attend the conference.

What conference policies should I be aware of?

Visit our Policies page to see our stance on anti-harassment, accessibility, liability, attendee data and privacy, health and safety, and speakers agreement.


How do I get more information about sponsoring?

Please email your questions to sponsors@rubycentral.org.

How do I join the Ruby Central membership program?

Learn more about our membership program here.

What can I do to support the conference on social media?

Please use our hashtag #RubyConf2024 and tagging @RubyConf on X/Twitter. You can also find us on Mastodon.

To ensure our commitment to Data Privacy, we do not encourage sharing photos of conference participants without their explicit consent. We ask that all attendees avoid screenshotting any information that includes attendees’ data or personal information (such as name, photo, webcam, etc.).

What is the Code of Conduct for RubyConf?

Please review and note our Code of Conduct for RubyConf and all Ruby Central hosted events. If you have any questions or concerns prior to or during your time at RubyConf, please notify a RubyConf staff member immediately. You can also contact us by rubyconf@rubycentral.org and we will respond as soon as we can.

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